Terms of Service

01Acceptance of these terms

These Terms of Service ("Terms") are an agreement between you ("Client", "you" or "your") and Kbroz Ecom Solutions ("Kbroz", "we", "our" or "us"), with its head office at B12/12, Krishna Villa, Joshi Colony, Delhi 110092.

By using www.kbroz.com, accepting a proposal, signing an agreement or paying an invoice, you agree to these Terms. If you accept on behalf of a company, you confirm that you are authorised to bind that company.

02Our services

We provide digital marketing, technology and strategy services across seven areas:

• Performance & Media: paid campaigns on Google, Meta, LinkedIn, YouTube, Microsoft, OTT and programmatic networks.
• Tech & Data: websites, e-commerce stores, apps, CRM setup and custom software.
• E-Com & Marketplaces: Amazon, Flipkart, B2B portals and quick-commerce platforms such as Blinkit and Zepto.
• Outreach & CRM: WhatsApp, email and SMS automation, AI chatbots and our own CRM products.
• SEO & Organic: search engine optimisation, content and conversion rate optimisation.
• Creative Studio: video, design, shoots and brand identity.
• CMO Advisory: fractional CMO services, go-to-market planning, analytics and BI dashboards.

Full details are on our services page. The exact work we do for you is set out in your proposal or agreement.

03Proposals & agreements

• Each engagement starts with a written proposal, quote, statement of work or master service agreement ("Agreement") that sets out the scope, deliverables, timelines and fees.
• If anything in your Agreement differs from these Terms, the Agreement takes priority.
• Work outside the agreed scope is treated as additional work. We will confirm it, and any extra cost, with you in writing before starting.
• Quotes are valid for the period stated on them. Free audits and consultations do not create any obligation for either side.

04Fees, billing & taxes

• Retainers: monthly management fees and retainers are billed in advance and are non-refundable, unless your Agreement says otherwise.
• Projects: project fees are billed as set out in your Agreement, usually in stages linked to milestones.
• Taxes: applicable taxes, including GST, are charged in addition to our fees unless the quote states otherwise.
• Late payment: if an invoice remains unpaid past its due date, we may pause work until it is cleared. Timelines move accordingly.
• Third-party costs: paid tools, plugins, stock media, hosting, domains or software licences needed for your project are billed to you or bought in your name, with your approval.

05Ad spend & third-party platforms

• Ad spend is separate from our fees. You pay advertising platforms such as Google, Meta, LinkedIn and Microsoft directly, using your own payment method on your own ad account.
• Advertising platforms, marketplaces and app stores set their own rules. Ad approvals, account reviews, policy changes, outages and pricing are controlled by those platforms, not by us.
• We follow platform policies and will advise you if your product, offer or content is at risk of breaking them. We are not responsible for platform decisions such as ad rejections or account restrictions, but we will help you respond to them.

06Ownership of accounts & work

• Your accounts stay yours. Ad accounts, Business Managers, pixels, analytics properties, domains, hosting, CRM and marketplace accounts remain owned by you. We work inside them using the access you give us, and you can remove that access at any time.
• Work we create for you, such as creatives, ad copy, website code and content made specifically for your project, becomes your property once the related invoices are paid in full.
• Our own tools and know-how, including our CRM and AI products, internal templates, frameworks and code libraries used across clients, remain ours. Where your project uses them, you get the right to use them for your business as set out in your Agreement.
• Portfolio: we will only name your brand or share your results in our case studies with your permission.

07Your responsibilities

Good results need quick collaboration. You agree to:

• Share the account access, brand assets, product information and approvals we need, ideally within 48 hours of a request.
• Make sure the content, claims, offers and materials you give us are accurate, lawful and that you have the rights to use them.
• Keep a valid payment method on your ad accounts so campaigns are not interrupted.
• Tell us about any legal or industry rules that apply to your business, for example in healthcare, finance or education.

Delays in feedback, access or approvals can push back timelines in proportion to the delay.

08Confidentiality

Both sides will keep each other's non-public business information confidential, including performance data, pricing, strategies, customer data and account credentials. This information will only be used to deliver the services and will not be shared with anyone who does not need it. This duty continues after the engagement ends. How we handle personal data is explained in our Privacy Policy.

09Results & forecasts

We plan every campaign around clear targets and share forecasts based on data and experience. However, results depend on factors outside our control, such as market demand, competition, platform algorithms, your pricing, product and sales follow-up.

Forecasts, benchmarks and past case-study results are estimates, not guarantees. We do not promise any specific number of leads, sales, rankings or return on ad spend unless your Agreement explicitly says so.

10Limitation of liability

• We are not liable for indirect or consequential losses, including lost profits, lost revenue or lost data, or for losses caused by advertising platforms, marketplaces, hosting providers or other third parties.
• To the extent the law allows, our total liability for any claim related to our services is limited to the fees you paid us for the affected service in the three months before the claim.
• Nothing in these Terms limits liability that cannot be limited under Indian law.

11Ending an engagement

• Either side can end an engagement in line with the notice period in your Agreement. If no notice period is stated, either side can end it by giving written notice by email.
• Fees for work already done, and for the current billing period, remain payable.
• When an engagement ends, we hand over the work you own, share final reports and remove our access to your accounts.
• Either side may end an engagement immediately if the other seriously breaches these Terms or the Agreement and does not fix it after being told.

12Using this website

• The content on kbroz.com, including text, design, graphics and case studies, belongs to Kbroz or is used with permission. Please do not copy or reuse it without our written consent.
• Information on this website is for general guidance and may change without notice. It is not a formal offer until confirmed in a proposal or Agreement.
• Links to other websites are provided for convenience. We are not responsible for their content.
• Do not misuse the website, for example by sending spam through our forms or trying to access systems you are not allowed to.

13Changes to these terms

We may update these Terms from time to time. The "Last updated" date at the top shows the latest version. Changes do not affect an Agreement already signed, unless both sides agree in writing.

14Governing law & contact

These Terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts in New Delhi. Before going to court, both sides agree to first try to resolve the matter through good-faith discussion.

For questions about these Terms, contact us: