Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Kbroz Ecom Solutions ("Agency," "we," "our," or "us"). By accessing our website (www.kbroz.com), signing a service agreement, or deploying our execution arsenal, you agree to be bound by these Terms.

If you are entering into this agreement on behalf of a corporate entity or enterprise, you represent that you have the legal authority to bind such entity to these terms.

2. Scope of Services

We provide comprehensive digital growth and tech architecture services, structured across seven primary execution pillars:

• CMO Advisory & Data Intelligence: Strategic growth planning, GTM execution, and BI dashboard deployment.
• Performance & Media Buying: Multi-channel ad campaigns across Meta, Google, LinkedIn, and programmatic networks.
• Tech & Software Engineering: Headless web development, custom app development, and bespoke CRM integration.
• E-Com & Marketplaces: Catalog optimization for Amazon, Flipkart, and Q-Commerce platforms (Blinkit, Zepto).

3. Asset Ownership & Zero Hostage Policy

Unlike traditional agencies that hold client properties hostage, Kbroz operates with absolute transparency and fair play:

• Client-Owned Infrastructure: All Ad Accounts, Business Managers, Domain Registrars, Cloud Servers, and CRM portals remain 100% owned by the Client. We operate strictly inside your designated access levels.
• Intellectual Property: Custom code, proprietary automation templates, and creative assets developed during the retainer become the property of the Client upon full clearance of agreed invoices.

4. Billing, Retainers & Ad Spend

Financial terms are structured to ensure uninterrupted agile sprints and team dedication:

• Retainer Invoices: Monthly management fees and retainers are billed in advance and are non-refundable unless explicitly stated in a custom master service agreement (MSA).
• Direct Ad Spend: Client is solely responsible for paying third-party ad networks (Google, Meta, LinkedIn) directly via their linked credit cards. Ad spend budgets are separate from agency execution retainers.

5. Client Obligations

To maintain our aggressive 7-day agile sprint velocity, Client agrees to provide timely feedback, necessary API credentials, brand assets, and approvals within 48 hours of request. Delays in client communication may proportionately impact project deployment timelines.

6. Limitation of Liability & ROAS Projections

While our case studies demonstrate average 4.5x+ ROAS benchmarks, digital advertising involves market variables beyond total control. Projections and target forecasts discussed during strategy audits represent data-backed estimates rather than legal performance guarantees. Kbroz shall not be liable for indirect, incidental, or consequential revenue fluctuations.

7. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any legal disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

Legal Desk Inquiry: info@kbroz.com