INHOUSE ECOSYSTEM:
Lead Management CRM AI Sales Agent Execution CRM
Legal

Privacy Policy

How Kbroz Ecom Solutions collects, uses and protects your personal data, and the choices you have. Written in plain language.

Last updated: 6 November 2026
On this page
  1. Overview
  2. Information we collect
  3. How we use it
  4. Consent & your choices
  5. Cookies & tracking
  6. Who we share it with
  7. Data we handle for clients
  8. How long we keep it
  9. Security
  10. Your rights
  11. Children
  12. Changes to this policy
  13. Contact & grievances
We never sell your dataNot to marketers, not to anyone.
Only what we needUsed to reply to you and deliver our services.
You stay in controlAsk us to see, correct or delete your data anytime.

01Overview

Kbroz Ecom Solutions ("Kbroz", "we", "our" or "us") is a digital marketing and technology agency with its head office at B12/12, Krishna Villa, Joshi Colony, Delhi 110092, and offices in Kolkata and Patna.

This policy explains how we handle personal data when you visit www.kbroz.com, fill in our contact or proposal forms, message us on WhatsApp, call or email us, or work with us as a client. We follow India's Digital Personal Data Protection Act, 2023 and the rules made under it.

02Information we collect

  • Details you give us: your name, mobile number, email address, company or brand name, the service you are interested in, your approximate marketing budget, and anything you write in a message.
  • Business information: campaign goals, performance data and account access you share with us during an audit, proposal or project.
  • Communication records: messages, call notes and emails exchanged with our team, including on WhatsApp.
  • How you found us: the ad campaign or link that brought you to our site (for example UTM source, medium and campaign).
  • Technical data: IP address, browser, device type, pages visited and referring website, collected automatically through server logs, cookies and analytics tools.

03How we use it

  • To reply to your enquiry and arrange a call or meeting.
  • To prepare audits, proposals and quotes for your business.
  • To deliver the services you hire us for, including running campaigns, building websites and setting up CRM and automation.
  • To send project updates, reports and invoices.
  • To understand which of our own ads and pages work, and to improve our website.
  • To meet legal, tax and accounting obligations, and to prevent fraud or misuse.

We do not use your data for any purpose that is unrelated to the reason you shared it, unless we ask for your consent first.

05Cookies & tracking

Our website may use cookies and similar tools such as Google Analytics, Google Tag Manager, Google Ads tags and the Meta Pixel. They help us measure visits, understand which campaigns bring people to our site and show relevant ads.

You can block or delete cookies in your browser settings. Some parts of the site may not work properly if you do.

06Who we share it with

We do not sell, rent or trade your personal data. We share it only when needed, with:

  • Service providers who help us run our business, such as website hosting, email, cloud storage, analytics, CRM and communication tools. They may only use your data to provide their service to us.
  • Advertising platforms such as Google and Meta, through the tracking tools described above, to measure and improve our own campaigns.
  • Authorities when the law requires it, or to protect our rights and the safety of others.

Some providers may store data on servers outside India. Where that happens, we only use providers that protect data to a standard consistent with Indian law.

07Data we handle for clients

When we run campaigns or set up our CRM and AI sales agent for a client, we may process the personal data of that client's customers and leads. In those cases the client decides how the data is used, and we process it only on their instructions and under our agreement with them. If you are a customer of one of our clients, please contact that business directly about your data.

08How long we keep it

We keep personal data only for as long as we need it for the purpose it was collected, or for as long as the law requires (for example, invoices and tax records). When it is no longer needed, or when you withdraw consent, we delete it or make it anonymous, unless we are legally required to keep it.

09Security

We protect your data with reasonable security measures, including encrypted (HTTPS) connections, password-protected systems and access limited to the team members who need it. No system is completely secure, but if a personal data breach ever happens, we will inform the Data Protection Board of India and affected people as required by law.

10Your rights

Under the Digital Personal Data Protection Act, 2023 you have the right to:

  • Know what personal data we hold about you and how we use it.
  • Correct or update data that is wrong or incomplete.
  • Delete your data when it is no longer needed.
  • Withdraw consent you have given us.
  • Raise a grievance with us, and if you are not satisfied, complain to the Data Protection Board of India.
  • Nominate another person to exercise these rights on your behalf in case of death or incapacity.

To use any of these rights, email info@kbroz.com with the subject "Privacy request". We may need to confirm your identity before acting on the request.

11Children

Our website and services are meant for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has shared data with us, please contact us and we will delete it.

12Changes to this policy

We may update this policy when our services or the law change. The "Last updated" date at the top shows when it was last revised. Important changes will be highlighted on this page.

13Contact & grievances

For questions about this policy, privacy requests or grievances, contact our privacy team:

AddressB12/12, Krishna Villa, Joshi Colony, Delhi 110092